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Returns & Cancellation Policy


Cancelation policy for parties at Furzey Gardens

All party packages must be paid in full at the time of booking. If the party is cancelled up to 7 days (including the 7th day) before your selected date, a full refund will be given. If the party is cancelled up to 3 days (including the 3rd day) before the selected party date, a 50% refund will be given. If the party is cancelled less than 2 days (including the 2nd day) before the party date, no refund will be given.

If you do find yourself in an unexpected position where you need to cancel your selected party date, please do contact us asap and we will always do our best to resolve the situation in the best way possible.

Should Handmade Parties need to cancel a party due to extenuating circumstances, a full refund will be given, or if at all possible and agreed to by the customer, we will reschedule the party for the closest date to your original booking.

General Cancelation and return policy

Our policy lasts 7 days. If 7 days have gone by since you received your purchase (a total of 14 days allowance will be given from the time of your purchase), and you have not notified us during this 7 day period unfortunately we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We will not accept perishable goods such as food, we also do not accept products that include liquids.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
*Any item that has signs of use.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after purchase. (Unless you have contacted us and we have deemed your situation worthy of time period greater than 14 days).

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@handmadeparties.co.uk

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@handmadeparties.co.uk and send your item to: 2, Clearbury View, Downton, WILTSHIRE, SP5 3FG, United Kingdom. We will inspect your item once returned and decide if the item warrants a replacement item to be sent or not.

To return your product, you should mail your product to: 2, Clearbury View, Downton, WIL, SP5 3FG, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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